Frequently Asked Questions
What brands do you repair?
We service many of the industry's leading brands, including KaVo, Midwest, NSK, W&H, Bien-Air, Star, Brasseler, MK-dent, and many others. If you don't see your brand listed, simply contact us—we're happy to let you know if we can help. Find out more about what we repair →
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How long do repairs usually take?
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Turnaround times vary depending on the repair needed and current workload, but we work hard to complete repairs as quickly as possible so your practice experiences minimal downtime. If you have a time-sensitive repair, please let us know, and we'll do our best to accommodate your needs.
Do you provide free estimates?
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Yes! We proudly provide free repair estimates. If you choose the "Estimate" option on your repair form, we'll inspect your handpiece and contact you with our findings before performing any work.
How do I know if my handpiece needs repair?
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There are several signs that it may be time to have your handpiece inspected. Common indicators include unusual noise, a gritty or rough sound during operation, excessive vibration, a bur that wobbles or slips, loss of power, air or water leaks, or a light that no longer functions properly. If something doesn't feel right, it's always better to have it checked. We provide free estimates, so you can make an informed decision before any repairs are completed.
Do you repair more than just high-speed handpieces?
Yes. In addition to high-speed handpieces, we repair many slow-speed handpieces, contra angles, prophy handpieces, scalers, and other dental instruments. If you're unsure whether we repair a specific item, just give us a call or send us a message.
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Should I repair my handpiece or replace it?
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In many cases, repairing your handpiece is far more cost-effective than purchasing a new one. We'll carefully inspect your equipment and provide honest recommendations based on its condition, age, and the cost of repair. If we don't believe a repair is the best value, we'll tell you.
Are all handpieces tested before they are returned?
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Absolutely. Every repaired handpiece is tested to help ensure it meets our quality standards before it leaves our shop.
Do you offer nationwide service?
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Yes! While we're proudly based in Altamont, Illinois, we provide convenient mail-in repair services for dental practices throughout the United States.
How can I make my handpieces last longer?
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Proper maintenance is one of the best ways to maximize the life of your handpieces. Regular lubrication, proper sterilization procedures, allowing sterilization pouches to dry completely before opening, and routine chuck cleaning can significantly reduce wear and extend the life of internal components. Visit our Maintenance Tips page for more helpful recommendations. →
Why choose Preferred Handpiece Repair?
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Since 2001, we've built our reputation on dependable repairs, honest service, and personal relationships. As a multigenerational family-owned company, we understand how important reliable equipment is to your practice. Every repair is completed with precision, care, and a commitment to helping keep your office running smoothly.
Can I contact you if I'm not sure my handpiece needs repair?
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Of course! If you have questions or aren't sure whether your equipment needs service, we'd be happy to help. Contact us anytime—we're always glad to answer questions and help you determine the best course of action.
What does pricing look like?
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For information on pricing, see our repair page. Pricing starts are listed by repair. Click here for the pricing →
If you have any questions that weren’t answered here, feel free to give us a call at 866.349.3070, email us at info@preferredhandpiecerepair.com or submit a question or information request on our contact page. →
For more details on how to mail in your handpieces, x-ray sensors, motors, instruments, and more, click the link.
Take the next step with us and fill out our repair form, or as you may remember from before, our repair order, with the link.